FREE RETURN TICKET FAQ
Terms of entry when using Free Return Ticket.
A Free Return Ticket entitles the vehicle and paying occupants to a return visit to West Midland Safari & Leisure Park.
Summer Free Return Tickets are valid on any open day, except Bank Holidays, until the 9th November 2018. They are not valid for Firework Festivals and upgrade fees apply to see Santa.
For a full list of opening times, please see our Opening Times Page.
Your Free Return Ticket allows the car with the recorded registration, and number of paying occupants shown on the ticket, to free admission to West Midland Safari Park as per the dates specified above. Adventure Theme Park rides will be charged extra.
This ticket is not transferable so if you have changed your vehicle from the one recorded on the Free Return Ticket, you MUST bring proof of this vehicle with you i.e.: insurance document or V5. You will also need similar evidence for the new vehicle. Photo ID will also be required.
Your details will be stored by us for marketing purposes and to keep you informed of special offers and events. Occasionally, we may also disclose your information to carefully selected third parties. If you prefer not to be contacted at all, please tick the box on the ticket. Please remember, if you do we will be unable to notify you of any special offers.
It is recommended that you arrive before 3pm. Please check the website for up-to-date Opening Times.
Thousands of Free Return Tickets are issued and used every year without any problems whatsoever. We hope our simple question and answer section has been helpful to resolve any queries that you might have. If there is a question you have that we have not answered, please contact our information office and we will be only too pleased to assist.
Telephone: 01299 402114.
Frequently Asked Questions
I have been issued with a Free Return Ticket, what does this entitle me to?
Your Free Return Ticket entitles you to admission to West Midland Safari Park for the same number of paying occupants that came in your vehicle on the initial visit. The Free Return Ticket allows you entry into our 4 mile long self-drive animal reserve, in addition to a variety of other attractions including entry into the Discovery Trail, where you’ll find the Sea Lion Show, and both reptile encounters and friendly animal encounters. Within this offer, you can also explore our African Village with Meerkat Mayhem and walk-through Lemur Woods. In all cases, wristbands or tickets to use the Adventure Theme Park rides are charged extra and are not included with your Free Return Ticket.
If I am bringing any promotional offer vouchers, am I still entitled to a Free Return Ticket?
I have a Free Return Ticket that was issued in a previous season, can I use it to obtain free admission?
No. They can only be used until the end of the season when they were issued (Please see your ticket for details).
I've lost my Free Return Ticket, but have my receipt, can I use that to gain free entry?
No, we regret that admission will only be permitted with a valid and current Free Return Ticket which has been fully completed prior to arrival. We regret that the production of your payment receipt alone does not constitute free admission.
I have extra people coming with me next time, are they covered by my Free Return Ticket?
The Free Return Ticket will not cover any extra passengers. You will be asked to pay the standard admission charge to gain admission for each of those extra people. However, they will then receive a Free Return Ticket for their next visit, in the same vehicle.
I have less people coming with me next time, can I have a refund or another ticket issued for those?
Unfortunately those places are forfeited.
My child was under 3 on the date of our first visit, when the Free Return Ticket was issued. He/she is now 3, do I have to pay for them as they were present last time?
Yes you will have to pay for this child, only the number of people who paid for entry, and were recorded on the Free Return Ticket will be admitted free of charge.
Can I arrive in a car with a different registration mark to the one shown on the ticket and still gain free admission?
Free Return Tickets are not transferable. However, if you have changed your vehicle from the one recorded on theFree Return Ticket, you MUST bring proof of this vehicle with you i.e.: insurance document or V5. You will also need similar evidence for the new vehicle. Photo ID will also be required.
Can I pass my Free Return Ticket on to my friend?
Unfortunately Free Return Tickets are not transferable. They are to be used by customers arriving in the vehicle used for the first visit, with the registration number that is recorded on the ticket.
What happens if I arrive in a hire car?
If you arrive in a hire car on your initial visit, please let the cashier know this when you arrive. If you use your own car on your initial visit, then arrive in a hire car on your return visit, we will allow free admission for the different vehicle, providing you bring some documentation (e.g. old MOT certificate, old insurance details) which proves that you previously owned the vehicle with the registration recorded on the Free Return Ticket.
I also purchased wristbands on my first visit; does the Free Return Ticket include free wristbands next time?
No, sorry. Free Return Tickets do not include Adventure Theme Park rides.
It is unlikely that I will use the Free Return Ticket, can I have a cash refund?
Sorry, no. No cash alternatives are offered.
What happens if you amend or withdraw the promotion?
West Midland Safari Park reserves the right to amend or alter the conditions of issue associated with the Free Return Ticket, or to withdraw the promotion entirely, without any prior notification.
Similarly, should West Midland Safari Park suspect that a Free Return Ticket has been wrongly or falsely amended or altered in any way to gain free admission unlawfully, the ticket will not be accepted and free admission not be granted.
