TERMS & CONDITIONS

Select a topic below to see our full terms and conditions

In these terms “West Midland Safari and Leisure Park” shall mean West Midland Safari Park Limited, a company registered in England number: 06449517. 

It is a condition of entry that the West Midland Safari and Leisure Park Terms and Conditions of Entry have been understood, accepted and are adhered to – failure to do so may result in non-admission or ejection from the Park. 

West Midland Safari and Leisure Park reserves the right to amend and/or alter the conditions of issue associated with the entrance to the Park without any prior notification.

Entry prices are in accordance with those displayed at the point of entry and will be charged per person. West Midland Safari Park operates a policy of no refunds. Tickets, once purchased and/or booked, are non-transferable and non-amendable. We regret that we do not accept AMEX online or at the park. (American Express)

Time slots for the safari drive-through must be selected at the point of booking during our summer season*, the 30-minute time slots must be strictly adhered to. WMSP cannot guarantee entry should you arrive after your time slot window. Your admission ticket includes access to the drive-through once, this will be during your allocated time slot in the summer and anytime during Safari operating hours in Winter. *Our summer season is from mid-February until early November, dates vary each year. 

The drive-through and park closing times are given on our online park calendar, guests must arrive with plenty of time before closing. Any guests arriving after the closing hours for the drive-through and/or park, will not be allowed entry and refunds will not be considered. Admission includes entry to the drive-through once. 

At all times please ensure that you obey the safety regulations and signage displayed throughout the Park.  

West Midland Safari and Leisure Park accepts no responsibility for any loss or damage suffered by guests as a result of the guest’s failure to comply with these entry conditions or any event outside its control.  This also includes damage to a guest’s vehicle by the animals and electric gates. This does not affect any guest’s statutory rights or any liability of WMSP which cannot be excluded by law. 

It must be understood that due to operational, technical, weather-related or other reasons beyond our control, any attraction may have to be closed, removed, altered in type or otherwise be unavailable at any time, without prior notice.

No child or children under the age of 12 will be admitted to the Park unless they are accompanied by a responsible adult who shall be 18 years or older and such child or children whilst on site must remain under the control or supervision of a responsible adult at all times.

If at any time a guest’s standard of behaviour falls below that expected by the Park, the individual may be asked to leave the Park and no refunds will be considered concerning any purchase that may have been made; whilst not an exhaustive list this would include admission charge and wristband/ride tickets. This is without prejudice to any claim that West Midland Safari & Leisure Park may have against such a person or persons arising out of their actions. 

West Midland Safari & Leisure Park will not, under any circumstances, tolerate threatening or abusive behaviour towards any member of staff or fellow guests.

Soft-top cars are not permitted through the Carnivore section of the reserve and must follow the bypass signage.  All soft and hard-topped cars must have their roof up in all areas of the reserve. Three-wheelers, motorbikes and non-secure uncovered 4 wheel vehicles (Quadbikes or similar) are not permitted through the safari drive-through. In addition to this, ladders, trailers and any bikes attached to the vehicle must be removed before entering. Externally mounted items such as spare wheels/wheel covers should also be removed to prevent damage.

Vehicles are parked at the owner’s risk. WMSP takes no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guest’s vehicles in the car park or any contents.

For assistance dogs, please see our Accessibility Page here for more information. No other dogs/pets are allowed on our premises, you will need to leave your dog/pets/emotional support animals at home.

You are permitted to take photographs and recordings within the Park provided that these are solely for private use and not for any commercial purpose.  You acknowledge that the Park may on occasion have the right to access any photographs taken and video footage captured by you and request that any such photographs and/or footage are deleted if they are deemed to be offensive or to infringe the privacy of other guests or staff. You agree not to intentionally photograph or capture video footage of any individual without that person’s permission.   You agree that the Park may carry out photography and/or video recording in the Park and you agree that the Park may use any such images in perpetuity in any promotion, advertising or publicity material.  You further agree that copyright in these materials rests with the Park or any person authorised by it to take such photographs and/or video (as the case maybe).

CCTV cameras are used to assist in the proper running of the Park.  However, we do not make any representations as to the extent of coverage provided by the cameras.  All items, belongings, and other property brought into the Park by guests are at their own risk and WMSP accepts no liability for any loss or damage to such property.  As such, we recommend that guests do not bring valuables to the Park.

Height, weight, age or medical restrictions may apply to rides or certain elements of the attractions at the Park.  Certain rides or shows may use lighting effects, strobe lighting or flashing lights. 

West Midland Safari & Leisure Park accepts no responsibility for any distress, inconvenience or anxiety caused during the course of any ride undertaken and/or during evacuation from such a ride in the event of breakdown.

West Midland Safari and Leisure Park’s decision on all matters relating to admission to the Safari Park and/or to these conditions shall be final and no further correspondence will be entered in to. These Terms of entry and all other terms and conditions published by West Midland Safari and Leisure Park shall be governed by and construed in accordance with English law. 

A further copy of the Terms and Conditions of Entry is available to read at Main Reception.

The information contained in this website has been created solely for the purposes of providing information about West Midland Safari Park and the services it offers.  West Midland Safari Park reserves the right to make alterations and corrections to the information contained on this website at any time without notice.

All standard West Midland Safari Park terms and conditions apply to this website and all other official West Midland Safari Park web pages and social media sites.

The copyright in the material contained in this website and any West Midland Safari Park trademarks and brands belong to West Midland Safari Park Limited.  Materials may be copied from this website subject to such material only being used for personal use or for non-commercial purposes.

Copies must retain any copyright or other intellectual property notices contained in the original material.

Images, trademarks and brands displayed on this site are protected by copyright, trademark and other intellectual property laws and may not be reproduced or appropriated in any manner without the written permission of their respective owner/s.

The photographs reproduced on the website are intended to give a general impression of what you may expect from your visit.  We will attempt to ensure that as many areas or attractions as possible are open for use by you during your visit.  However, for operational, technical or other reasons any attraction may have to be closed, removed, altered in type or otherwise be unavailable at any time.

In addition to your legal rights, should you change your mind, you can cancel your order and receive a refund if you notify us as set out below within 14 days of receiving the goods.

We will notify you once we’ve received and inspected the returned items and let you know if the return has been accepted.  If approved, you will automatically be refunded using your original payment method.  Please note refunds will take 7-10 days to be processed.

  • Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item. We will aim to correct this as soon as possible.
  • If you have any questions, please contact orders@wmsp.co.uk.

Delivery:

  • Orders will be sent within 5 days of receiving your order, this may be extended during busy periods.
  • You will receive an email when the items have been dispatched to the email address provided at the time of purchase.
  • Delivery will be 3-5 days from dispatch. We do not use order tracking on any orders.
  • Orders can only be dispatched to the United Kingdom, any orders outside of the United Kingdom will be cancelled.
  • Offer is for visits to West Midlands Safari Park from Friday 1st – Sunday 24th March 2024
  • One person receives free admission for every one full price paid ticket
  • Offer is valid online only when booking through wmsp.co.uk
  • Offer is for admission tickets only. Wristbands are charged extra
  • Not to be used in-conjunction with any other offer including Blue Light, Kids Pass, Tesco etc
  • WMSP’s Free Return Offer is not valid with this promotion. Guests will not receive a free return when purchasing tickets with this offer
  • The offer is for the Park’s ‘on the gate’ price at £32. Dynamic pricing is not offered during this promotion
  • For those who have already purchased tickets during the promotional window, will not be offered a refund but will still be eligible for the Park’s Free Return Offer
  • This offer is not valid for school or group bookings
  • Admission is restricted based on capacity levels and we highly recommend booking in advance to secure your chosen date
  • *Savings based on combined ‘on the gate’ full prices for Drayton Manor Resort and West Midlands Safari Park.
  • Combi Tickets are valid for 1-day admission to Drayton Manor Resort, and 1-day admission at West Midlands Safari Park including ride wristbands.
  • Combi Ticket available to purchase between 15th April – 26th May.
  • Combi Ticket valid on visits to both parks until 30th June 2024.
  • Please check individual park opening dates before travelling.
  • Combi Tickets are non-refundable and non-transferable.
  • Children under the age of 3 are permitted entry free of charge at Drayton Manor with the purchase of a Combi Ticket.
  • Children under the age of 3 are permitted entry free of charge at West Midlands Safari Park.
  • If your child is under 3 and 0.8m - 1.0m tall, a Little Penguin Wristband can be purchased on the day at West Midlands Safari Park for £7.
  • Guests who require additional support in order to visit will need to apply online, at least 7 working days in advance of visits, with our partner Nimbus Disability. Applications are free, you will need to ensure you submit an application for each park. Or you can choose to pay £15 to upgrade to an Access Card which can be used at both parks as well as other venues. For more information about accessibility for Drayton Manor click here and for West Midlands Safari Park click here. We regret that we are no longer able to accept any other documents on the day, all guests requiring a free essential companion ticket must apply through Nimbus.
  • Offer does not include a free return ticket to West Midlands Safari Park or Drayton Manor Resort.
  • Drayton Manor Resort’s ‘rainy day guarantee’ cannot be added to a Combi Ticket purchase.
  • Tesco Clubcard Vouchers cannot be used in conjunction with this offer.
  • Combi Tickets cannot be used with any other offer.
  • Rainy Day Return & Free Return offer not valid with Combi Tickets.
  • Please note, Drayton Manor Resort will appear on any bank statements or billing for your Combi Ticket purchase.
  • By purchasing Combi Tickets, you agree to both West Midlands Safari Park’s and Drayton Manor Resort's terms and conditions. Drayton Manor Resort’s terms and conditions can be found hereWest Midlands Safari Park’s terms and conditions can be found here.