ACCESSIBILITY

“Our aim is to provide a safe, entertaining and memorable day out for all our guests.”

Access For All

We welcome all visitors and will try our best to provide as much help as we possibly can.
Upon presenting a valid DLA, PIP letter or Blue Badge, guests are entitled to one free carer with their standard Adult or Child ticket. If more than one carer is required, we are happy to provide all carers with free access to our park, if evidence (a headed letter) can be presented at the entrance kiosks.
Visually impaired guests are admitted free of charge together with a seeing guide accompanying them. Evidence of disability may be requested.

Wheelchair Friendly

The natural contours of the land mean that some areas have differing gradients. However, these have been minimised where possible. All our enclosures are accessible by tarmac or hard surface walkways with wheelchair access.

Free Wheelchair Hire

Available at our Information Point are a limited amount of manual wheelchairs. These can be hired for free, but they must be pre-booked via phone on 01299 402114. A driving licence or similar will be required as a returnable safety deposit. Our staff members are very willing to accommodate all our guests and are happy to deliver the wheelchairs to the car park area.

Parking for People with Disabilities

We currently offer free on-site parking and 41 dedicated spaces for wheelchair users located adjacent to the entrance to the Lost City Plaza. This parking area is on a tarmac surface and on a slight decline towards the Lost City Plaza entrance. A valid Blue Badge must be displayed at all times, although special arrangements can be made for guests who do not have a Blue Badge and still need priority parking. Please advise a member of staff on arrival.

Disabled Toilets

Disabled access toilets are located in the main car park area, the Dino Diner, Treetops Pavilion, Cellarz, the Discovery Trail and Adventure Theme Park area. All toilets have level access for wheelchairs, lever arm taps to low basins and hand rails. Toilets in Dino Diner, Treetops Pavilion and Adventure Theme Park area also have an emergency pull cord. Adult changing facilities can be made available by informing a member of staff. No RADAR key is needed to access the toilets.

First Aid

The First Aid post is located between the Discovery Trail and the Amusement Area. Kindly note: First Aid staff are unable to dispense pills, potions or sprays. A trained first aider is resident in every area of the Park and a First Responder is on site at all times.

Assistance Dogs

Guide and hearing dogs can accompany their owners through the pedestrianised areas. Unfortunately, they are not allowed in the Safari Drive-through for safety reasons and would constitute a breach of Zoo Licensing Regulations. On some occasions, it may possible to leave assistance dogs atReception for the duration of the tour of the Safari. If not, kennels are available a short distance from Reception.

Queue Assistance

When purchasing your wristbands to use the rides in the Adventure Theme Park, please don’t hesitate to mention you have a carer with you. Carers can access the rides for free on a one-to-one basis if proof of disability can be provided. Additionally, if a person struggles with queues, they are allowed to queue at the exit of the ride. Please mention this to the member of staff at the Wristband Office and they will provide you with a sticker. This sticker then needs to be presented to the Ride Operator at each of the rides you wish to use.

All staff are trained in disability awareness, which is included in the Handbook of Employment and provided to all new starters at West Midland Safari Park during their induction programme.

Information can currently be accessed by telephone via 01229 402114. Further information regarding accessibility can be found by downloading our Accessibility Statement.