Safety Measures & Reopening Plans

Please read before booking tickets!

Coronavirus Guest Information

Booking is essential! All tickets must be booked in advance online. We cannot guarantee entry for anyone who hasn’t booked online. Everyone visiting, including Annual Pass holders, those with Free Return Tickets and children under three, still need to pre-book tickets to ensure that we can safely manage numbers.

Update: From Monday 14th September the ‘rule of six’ will come into force in England. Therefore we ask guests to ensure they are not visiting our Park in groups of more than six, unless in a household (and support bubble) of more than six people. We thank you for your cooperation.

For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times. 

The Twilight Cave will remain closed until further notice. 

Before Your Visit…

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Pre-booked tickets only
All tickets must be booked in advance online.
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Contactless Payments
Please be prepared to pay for items on-site with contactless methods.
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Annual Pass Holders
Annual Pass holders must still book a date online and bring their Annual Pass card with them on the day on their visit.
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Feeling unwell?
If you are feeling unwell, with any of the symptoms of Covid-19, we ask that you please do not visit the Park.

During Your Visit…

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Enhanced Cleaning
There will be specialist cleaning of all our facilities and rides.

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Social Distancing
Please keep at least 1 metre apart from others at all times.
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Hand Washing
Please use our hand sanitiser and hand wash stations, which are situated throughout the walk-through areas of the Park.
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Animal Feeding
You are now able to feed certain animals. Please follow on-site signage to see which animals you can feed and wash your hands regularly. 
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Food & Drink
Outdoor eating facilities will be available, and our two restaurants will be open.  We have restricted the number of tables in use in our restaurants to keep our guests safe. 
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Theme Park Rides
The Adventure Theme Park and its rides will be available to guests (charged extra). Some ride vehicles will include empty seats and we ask guests to queue responsibly and maintain at least 1-metre distance from other guests. There will be specialist cleaning on all rides. 
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Face Coverings
Guests are required to wear a face covering in our Gift Shops, Main Reception, Experiences Kiosk, Lemur Woods and in our Dino Diner & Burger Co. restaurants, if picking up takeaway food.
From 8th August, guests will also need to wear a face covering in our indoor exhibits including Reptile House, Creepy Crawlies, Aquarium and Lorikeet Landing.
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Gift Shops
We are limiting the number of people who can be in our shops at any given time. We also ask guests to touch only what they intend to buy.

Frequently Asked Questions – Coronavirus

From Saturday 4th July, guests with valid Paper Free Return Tickets, given to them from Jan-Mar 2020, will be able to use them to visit, but pre-booking is still essential. Please book tickets online and select ‘I have a Free Return Ticket’ at the end of checkout.

Please ensure you bring both your Free Return Ticket and e-ticket confirmation when visiting. Any guests who arrive without their Free Return Ticket will be charged for full price tickets at the gate.

Admission
£25.00 per adult
£20.00 per child (3-15yrs) 
£22.00 per concession (student or senior) 

Ride Wristbands are charged extra 
Adult Wristband – £15.00 (16-64yrs)
Child Wristband – £13.00 (up to 15 yrs)
Concessions Wristband – £14.00 (Student & Senior 65+)
Little Penguin Wristband – £8.00 (between 0.8m-1.0m in height)

We will admit a carer free of charge when a guest with disabilities purchases a full-price adult or child ticket. Please bring proof of blue badge, Access Card, PIP or DLA on the day of your visit. 

All guests must pre-book tickets online before arriving – Book Online 

We have implemented a number of new measures following advice from government and industry associations so that we can provide a safe and enjoyable visit for everyone.

Some of these measures include:

  • All visitors must pre-book tickets online so we can manage numbers safely 
  • Floor markings and signs to manage walkways and queues to respect social distancing guidelines 
  • Hand sanitiser and handwashing points around the Park 
  • Specialist cleaning of all our facilities and rides
Twilight Cave  will remain closed to the public until further notice.  Lemur Woods and Goat Walk will reopen on 1st August. 

From 24th July, guests will be required to wear a face covering in our Gift Shops, Main Reception, Experiences Kiosk and in our Dino Diner and Burger Co. restaurant, if picking up takeaway food. 

From Saturday 8th August, we ask that all guests also wear a face covering in all of our indoor exhibits including Reptile House, Creepy Crawlies, Aquarium and Lorikeet Landing, in line with new Government guidance.

Guests under 11 years, anyone suffering from conditions that make it difficult to breathe or those with disabilities where face coverings would cause any unease are not required to wear one in the shops or restaurants. 

Lemur Woods
For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times. 

Guests visiting from 4th July 2020 will now receive a Free Return Code via email, after they have visited. You can use this code to book Admission Tickets online. Ride Wristbands are charged extra in all cases.

Summer Free Return Codes will be valid for visits in term time only and are valid for bookings up until 6th November 2020.

Please read more info and date restrictions online: Click Here

All tickets must be booked in advance online. This includes guests with Annual Passes and Free Return Tickets.

We cannot guarantee entry for anyone who hasn’t booked online. This is essential so that we can safely manage the number of people visiting the Park each day.

Yes, all of our toilet facilities are open as normal.

You should have received a special link via email which will let you change your dates online. Please check your junk mail folders as well. 

We currently are not offering animal experiences and any pre-booked experiences will need to be rescheduled. If you have any questions, please contact the team on experiences@wmsp.co.uk

Yes, you can use your Tesco Clubcard Vouchers to part or fully pay. Normal T&Cs apply, and you must enter your voucher code at the time of booking. 

Yes you can. We are extending our Loyalty Offer until 6th November 2020. Please visit www.wmsp.co.uk/loyalty to book your discounted tickets.

Unfortunately, we are no longer participating in the Blue Peter Badge scheme.

We are delighted to re-open the Safari Drive-through only on Monday 15th June 2020.
Please note that everyone visiting, including Annual Pass holders and children under three, still need to pre-book tickets to ensure that we can safely manage numbers.

Book Online 

Unfortunately at this time, with many operational changes and new measures, we are unable to accept Free Return Tickets for admission, as all visits must be pre-booked with an allocated time slot.  This is a temporary measure and we hope to reinstate the offer soon.

Our Free Return Tickets are valid until 6th November 2020, so we hope guests will be able to visit us before then. 

The temporary Admission price, while only the Safari Drive-through is open, is £10 per person. 

We will admit a carer free of charge when a guest with disabilities purchases a full-price adult or child ticket. Please bring proof of blue badge, PIP or DLA on the day of your visit. 

All guests must pre-book tickets online before arriving – Book Online 

We have implemented a number of new measures following advice from government and industry associations so that we can provide a safe and enjoyable visit for everyone.

Some of these measures include:

  • Limiting the number of visitors per day
  • All visitors must pre-book tickets online so we can manage numbers safely
  • Entry will be permitted in pre-booked time slots (this refers to your arrival time, not the length of your visit)
  • Protective screening has been installed at contact points
  • Floor markings and signs to manage walkways and queues to respect social distancing guidelines
  • Hand sanitiser and hand washing points around the Park
  • Regular sanitising of all our facilities
  • Some indoor areas may remain closed

All tickets must be booked in advance online with an arrival time slot. We cannot guarantee entry for anyone who hasn’t booked online. This is essential so that we can safely manage the number of people visiting the Park each day.

It’s important we manage the number of people visiting the Park throughout the day and maintain a good guest experience.

Yes, one of our toilet blocks, located in the car park, will remain open. Adult changing and baby changing facilities are available here.

Bookings are being released one week at a time currently, as we keep an eye on Government guidance

The walk-through areas of the Park including the Discovery Trail, African Village, Land of the Living Dinosaurs and Adventure Theme Park will remain closed temporarily. 

No, our rides and walk-through areas are temporarily closed. 

Currently, only the Safari Drive-Through is open. We hope that we will be able to open the Park fully by early July, but please keep an eye out for any updates.

The current guidance is PPE isn’t compulsory, but guests are welcome to wear it, should it make them feel more comfortable.

Currently, only the Safari Drive-Through is open. To enjoy the best experience you purchased, we would recommend you wait until the Park is fully open, which we expect to be early July.
We will be sending a special link to all our pre-booked guests so you will be able to change the date of your visit when we are fully open. If you have any concerns, please email our Guest Relations team on support@wmspsupport.zendesk.com 

Our Free Return Tickets are valid until the 6th November 2020, so guests still have plenty of time to take advantage of this offer.

Please check your emails, as we have been in touch to confirm your new validity date. 

We currently are not offering animal experiences and any pre-booked experiences will need to be rescheduled. If you have any questions, please contact the team on experiences@wmsp.co.uk

Please refer to our Calendar for our summer opening and closing times.

Yes, you can use your Tesco Clubcard Vouchers to part or fully pay. Normal T&Cs apply, and you must enter your voucher code at the time of booking. 

We are extending our Loyalty Offer until 6th November 2020. However, the offer will only be redeemable when the Park is fully open (not just the Safari Drive-through). We are unsure currently of when that will be. 

We respectfully ask that guests take responsibility for their own health to keep them and our staff safe.
Please do not choose to visit the Park if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you at risk.

If you would like to rebook your visit, please contact support@wmspsupport.zendesk.com 

 

Yes, they do even though they have free admission into the Park. This is so we can safely manage numbers to protect our guests and staff.

Your booked time slot refers to your arrival time and not the length of your visit.

It costs a huge amount every day to care for the animals here at West Midland Safari Park. The support from our guests enables us to continue our work looking after some of the world’s rarest animals and in helping to support conservation projects.

To get the most out of your visit to West Midland Safari Park, we encourage you to take out an Annual Pass. It will pay for itself in just three visits, making it incredibly good value. Buy Annual Pass Online 

Research is still being done by global experts to understand all of the effects COVID-19 has on humans and animals.

We have been closely monitoring the situation and following the recommended guidelines provided by the relevant government and industry associations. Our expert team of keepers and vets are taking every precaution to ensure the safety of all animals at the Park.

We are following Government guidance and managing the numbers of guests to our Park so we can keep everyone safe. 
Therefore, we need to limit the number of guests on-site. If a booking slot isn’t available, it means we are fully booked for that slot/day. 

At this time, we are unable to accept these as a form of entry due to the operational changes we need to manage capacity levels in keeping guests safe. 

 

At this time, while we are partially open, Free Return Tickets will not be issued. 

We are trying to minimise the amount of time guests spend outside of their car at this time. This is in line with government advice for the attraction sector. 

Guest safety is of upmost importance to us and we want to ensure people have a safe and enjoyable visit.

While we are partially open, there will be one outdoor food kiosk available.  Here you can purchase burgers, hotdogs, chips, ice creams and hot or cold drinks.