Please read before booking tickets!
Coronavirus Guest Information
Update: 13th April 2021
Guests aged 16+ are now required by law to ‘check-in’ to the NHS Test and Trace procedures on arrival. Guests booking online will now be asked to provide the name and telephone number of everyone aged 16+. If you didn’t provide this information upon booking, please ensure all guests aged 16+ in your party scan the QR Code on your e-ticket using the NHS COVID-19 app. Checking-in before entering the front gates will speed up the process on arrival. We must stress that any guest failing to comply with these new guidelines, may be refused entry into the Park.
From Monday 17th May, all indoor animal exhibits including Lorikeet Landing, Reptile House and Aquarium will reopen and guests will be required to wear face coverings inside. In addition, restaurants will be opening for indoor table service as well as the VR Ride and Dr. Umboto’s Catacombs, where face coverings will also be required.
All guests must also wear a face covering when visiting Lemur Woods or the Twilight Cave. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times. If you are aged 3+ and exempt, we ask that you please don’t visit these areas at this time.
Daily Talks and Shows will also be running again, at limited capacities.
Please note: Free Return Codes cannot be used during school holiday periods or on Bank Holidays.
Please remember to keep at least 1 metre apart from others at all times.
Enhanced Cleaning
There will be specialist cleaning of all our facilities and rides.
Please use our hand sanitiser and hand wash stations, which are situated throughout the walk-through areas of the Park.
You are able to feed certain animals. Please follow on-site signage to see which animals you can feed and wash your hands regularly.
Outdoor eating facilities will be available, as well as takeaway options from our two restaurants. Restaurants will reopen for indoor table service from 17th May.
Rides are open and charged extra. Some ride vehicles will include empty seats and we ask guests to queue responsibly and practise social distancing. There will be specialist cleaning on all rides.
Guests are required to wear a face covering in our indoor exhibits, Gift Shops, Main Reception, Experiences Kiosk, Lemur Woods and in our Dino Diner & Burger Co. restaurants.
We are limiting the number of people who can be in our shops at any given time. We also ask guests to touch only what they intend to buy.
Guests aged 16+ are now required by law to ‘check-in’ to the NHS Test and Trace procedures on arrival. Guests booking online will now be asked to provide the name and telephone number of everyone aged 16+. If you didn’t provide this information upon booking, please ensure all guests aged 16+ in your party scan the QR Code on your e-ticket using the NHS COVID-19 app. Checking-in before entering the front gates will speed up the process on arrival.
We must stress that any guest failing to comply with these new guidelines, may be refused entry into the Park.
Indoor exhibits including Lorikeet Landing, Reptile House, Aquarium and Twilight Cave will remain closed to the public until 17th May. We are also unable to run our Daily Talks and Shows or open the VR Ride or Dr. Umboto’s Catacombs until 17th May 2021.
Guests are required to wear a face covering in our indoor exhibits, Gift Shops, Main Reception, Experiences Kiosk, Lemur Woods and in our Dino Diner & Burger Co. restaurant. Guests riding on the VR Ride or Dr. Umboto’s Catacombs will also need to wear a face covering for the duration of the ride.
Guests under 11 years, anyone suffering from conditions that make it difficult to breathe or those with disabilities where face coverings would cause any unease are not required to wear one in the shops or restaurants.
Lemur Woods & Twilight Cave
For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods or the Twilight Cave. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times. If you are aged 3+ and exempt, we ask that you please don’t visit these areas at this time.
Free Return Codes that expired after 4th January 2021 will be extended by three months. You will receive an email about this shortly, please check your junk mail folders as well. Free Return Codes that expired on 6th November 2020 will not be extended.
Please note: as per the T+Cs, Free Return Codes are still not valid during school holiday dates (2nd – 18th April, 3rd May, 29th May – 6th Jun, 17th Jul – 31st Aug 2021.)
Yes, all Annual Pass holders will have their expiry date extended by the amount of time we are closed. This will happen automatically.
Yes, all e-Gift Vouchers will have their expiry date extended by the amount of time we are closed. This will happen automatically.
Guests will be able to change the date of their VIP Experience. Please contact a member of the team on experiences@wmsp.co.uk
If you have a booking with our Safari Venues (Spring Grove House, Treetops Pavilion or Cellarz), please email enquiries@safarivenues.co.uk to discuss.
The latest news and information can be found on our website and social media.
