Please read before booking tickets!

Coronavirus Guest Information

From Monday 19th July
Guests will not be required to wear a face covering, including indoor attractions and restaurants. However, we would kindly ask that guests wear face coverings, if they are able to, when visiting Lemur Woods or the Twilight Cave to help further protect this species.

We’ll continue to encourage all guests to still make use of the hand sanitisers and hand washing stations located across the park, and follow directional signage where possible. Enhanced cleaning of our facilities and rides will continue to take place.

Staff working within our indoor animal attractions (including Lemur Woods and Twilight Cave), retail outlets, wristband offices, indoor restaurants, and on our Adventure Theme Park rides will continue to wear face coverings. Drivers of Minibus Tours and within company vehicles will also continue to wear face coverings.

Guests are no longer required by law to ‘check-in’ to the NHS Test and Trace procedures. There will still be QR codes available within the Park for guests to scan using the NHS Covid-19 app upon arrival.

Booking is essential! All tickets must be booked in advance online. We cannot guarantee entry for anyone who hasn’t booked online. Everyone visiting, including Annual Pass holders, those with Free Return Tickets and children under three, still need to pre-book tickets to ensure that we can safely manage numbers.

Update: From Monday 14^th September the ‘rule of six’ will come into force in England. Therefore we ask guests to ensure they are not visiting our Park in groups of more than six, unless in a household (and support bubble) of more than six people. We thank you for your cooperation.

For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times.

The Twilight Cave will remain closed until further notice.

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Before Your Visit…

Pre-booked tickets only

All tickets must be booked in advance online.

Annual Pass Holders

Annual Pass holders must still book a date online and bring their Annual Pass card with them on the day on their visit.

Enhanced Cleaning
There will be specialist cleaning of all our facilities and rides.

Feeling unwell?

If you are feeling unwell, with any of the symptoms of Covid-19, we ask that you please do not visit the Park.

During Your Visit…

Hand Washing
Please use our hand sanitiser and hand wash stations, which are situated throughout the walk-through areas of the Park.

Face Coverings
We would kindly ask that guests wear face coverings within Lemur Woods and Twilight Cave, if they are able to do so, to help protect this species.

Animal Feeding
You are able to feed certain animals. Please follow on-site signage to see which animals you can feed and wash your hands regularly.

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Frequently Asked Questions – Coronavirus

I have a Free Return Ticket, can I still use this?

Guests aged 16+ are now required by law to ‘check-in’ to the NHS Test and Trace procedures on arrival. Guests booking online will now be asked to provide the name and telephone number of everyone aged 16+. If you didn’t provide this information upon booking, please ensure all guests aged 16+ in your party scan the QR Code on your e-ticket using the NHS COVID-19 app. Checking-in before entering the front gates will speed up the process on arrival.

We must stress that any guest failing to comply with these new guidelines, may be refused entry into the Park.

How much are tickets?

Admission
£25.00 per adult
£20.00 per child (3-15yrs)
£22.00 per concession (student or senior)

Ride Wristbands are charged extra
Adult Wristband – £15.00 (16-64yrs)
Child Wristband – £13.00 (up to 15 yrs)
Concessions Wristband – £14.00 (Student & Senior 65+)
Little Penguin Wristband – £8.00 (between 0.8m-1.0m in height)

We will admit a carer free of charge when a guest with disabilities purchases a full-price adult or child ticket. Please bring proof of blue badge, Access Card, PIP or DLA on the day of your visit.

All guests must pre-book tickets online before arriving – Book Online

What measures have you put in place to keep guests safe?

We have implemented a number of new measures following advice from government and industry associations so that we can provide a safe and enjoyable visit for everyone.

Some of these measures include:

All visitors must pre-book tickets online so we can manage numbers safely
Floor markings and signs to manage walkways and queues to respect social distancing guidelines
Hand sanitiser and handwashing points around the Park
Specialist cleaning of all our facilities and rides

Are there any areas of the Park which will remain closed?

Twilight Cave  will remain closed to the public until further notice.  Lemur Woods and Goat Walk will reopen on 1st August.

Do I need to wear face coverings or masks on my visit?

From 24th July, guests will be required to wear a face covering in our Gift Shops, Main Reception, Experiences Kiosk and in our Dino Diner and Burger Co. restaurant, if picking up takeaway food.

From Saturday 8th August, we ask that all guests also wear a face covering in all of our indoor exhibits including Reptile House, Creepy Crawlies, Aquarium and Lorikeet Landing, in line with new Government guidance.

Guests under 11 years, anyone suffering from conditions that make it difficult to breathe or those with disabilities where face coverings would cause any unease are not required to wear one in the shops or restaurants.

Lemur Woods
For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times.

Will I be issued with a Free Return Ticket?

Guests visiting from 4th July 2020 will now receive a Free Return Code via email, after they have visited. You can use this code to book Admission Tickets online. Ride Wristbands are charged extra in all cases.

Summer Free Return Codes will be valid for visits in term time only and are valid for bookings up until 6th November 2020.

Please read more info and date restrictions online: Click Here

Why do I need to book online in advance? Can I just turn up?

All tickets must be booked in advance online. This includes guests with Annual Passes and Free Return Tickets.

We cannot guarantee entry for anyone who hasn’t booked online. This is essential so that we can safely manage the number of people visiting the Park each day.

Will any toilet facilities be open?

Yes, all of our toilet facilities are open as normal.

I have pre booked tickets from earlier this year, what should I do?

You should have received a special link via email which will let you change your dates online. Please check your junk mail folders as well.

Can I book a VIP experience?

We currently are not offering animal experiences and any pre-booked experiences will need to be rescheduled. If you have any questions, please contact the team on experiences@wmsp.co.uk

Can I use my Tesco Clubcard vouchers online?

Yes, you can use your Tesco Clubcard Vouchers to part or fully pay. Normal T&Cs apply, and you must enter your voucher code at the time of booking.

I have a Loyalty discount code, are these being extended and how do I redeem?

Yes you can. We are extending our Loyalty Offer until 6th November 2020. Please visit www.wmsp.co.uk/loyalty to book your discounted tickets.

Can I use my Blue Peter badge to gain entry?

Unfortunately, we are no longer participating in the Blue Peter Badge scheme.

Are you taking part in the NHS Test and Trace?

Guests are not required to ‘check-in’ to the NHS Test and Trace procedures on arrival, but there will be posters on site should they wish to.

Do I need to wear face coverings or masks on my visit?

Guests are not required to wear a face covering in our indoor exhibits, but can do so if they wish.

Lemur Woods & Twilight Cave
For the wellbeing of our animals, we kindly ask that guests wear a face covering when visiting Lemur Woods or the Twilight Cave.

Do I need to wear face coverings or masks on a Minibus Guided Tour?

Guests aged 11+ will be required to wear a face covering for the duration of the tour, unless they can prove they are exempt. Our Guided Tours are undertaken in our Safari Minibuses, so you may be seated next to other guests outside of your family group for the duration of the Safari Tour.

I’ve booked a VIP Experience, what do I need to know?

Please contact a member of the team to discuss your VIP Experience on experiences@wmsp.co.uk

Will my booking with Safari Venues be affected?

If you have a booking with our Safari Venues (Spring Grove House, Treetops Pavilion or Cellarz), please email enquiries@safarivenues.co.uk to discuss.