Safety Information

It is a condition of entry that the WMSP Terms and Conditions have been understood, accepted and are adhered to at all times. West Midland Safari & Leisure Park excludes to the maximum permitted by law any liability for loss, injury or damage to person/property in or around the Park.

The First Aid post is located at the front of the park, next to the Tickets Office and near the car park. Kindly note: First Aid staff are unable to dispense pills, potions or sprays. The post is not permanently manned, please call for assistance using the phone outside. A trained first aider is present in every area of the Park.

Please read the below and follow the safety information at all times:

SAFARI DRIVE-THROUGH 

  • Keep doors, windows and sunroofs closed and locked in our Carnivore Reserves (lions, wild dogs, and dhole) or when near a camel or zebra. Convertibles must have their roof up at all times.  
  • It is forbidden for anyone to exit their vehicle ANYWHERE in the Safari Drive-through. 
  • Vehicles on site are subject to the Highway Code which must be adhered to at all times. Whilst driving on West Midlands Safari Park premises, you must not exceed the passenger capacity of your vehicle and each guest must wear their seatbelts at all times.
  • Do not allow children to be seated on laps, they must be secured in their own seat as per the law.
  • If you require help, sound your horn, switch on your hazard lights and await a Patrol Vehicle.  
  • All vehicle/coach evacuations must be supervised by a Warden.  
  • Some vehicles cannot enter our Drive-through Carnivore areas – e.g. soft top convertibles or three-wheelers. You must follow the bypass route. 
  • Externally mounted items such as spare wheels/wheel covers should be removed to prevent damage.  
  • At busy times, the Safari Drive-through may take over two hours to complete the four-mile route and you will experience congestion from other vehicles. Please be patient, as all guests want to see our animals, so we’d advise taking refreshments and using the toilets before you enter. There are no breaks for facilities in the drive-through. 
  • No dogs are allowed on our premises, you will need to leave your dog/emotional support animals at home. For assistance dogs, please see our Accessibility Page here. All assistance dogs must be left in the kennels when heading into the drive-through, no exceptions. 
  • Do not allow animals to put their head inside your vehicle; keep your windows half shut or shut completely.  

 

When in the Safari Drive-through, you will find the following instructions displayed at the electric gates: 

WARNING: KEEP CLEAR OF ELECTRIC GATES 

  1. If the red light shows, do not enter the yellow box. 
  2. Keep the yellow box clear at all times. 
  3. Do not enter the yellow box unless you are able to exit.

You must comply with these instructions at all times. Under no circumstance will West Midland Safar Park accept responsibility for damage caused to any vehicle entering or exiting the electric gates.  

 

ANIMAL FEEDING 

  • Do not touch or feed our camel, zebra, giraffe, Barbary sheep or any carnivore. 
  • Do not allow animals to put their head inside your vehicle; keep your windows half shut or shut completely.  
  • When feeding, hold your hand flat, outside the vehicle and at arm’s length.  
  • To stop feeding, turn your hand, drop the feed and bring your hand back inside your vehicle. 
  • After feeding or touching the animals, use the hand wipes provided. Animals carry infections that are harmful to humans. It is important that you wash your hands thoroughly with warm water after touching or feeding the animals and before you eat or drink.  
  • Pregnant women and immune-compromised individuals must ensure they wash their hands as a priority after they have touched or fed an animal.  
  • There are three dedicated Wash Stations in the Park – outside the Ticket Office, at Lorikeet Landing and at the entrance of African Village.
  • West Midland Safari & Leisure Park accepts no responsibility for damage to persons or property by the animals. 

 

THEME PARK RIDES 

ALL GUESTS MUST BE ABLE TO SIT UP AND HOLD ON UNAIDED ON ANY RIDE – any guests who are unable to hold themselves up and hold onto the safety bars unaided, will not be allowed entry onto any of our rides for their health & safety.

  • Guests must obey all signs and safety warnings and ensure children are supervised at all times.  
  • Guests are informed that for operational, technical or other reasons, any attraction may have to be closed, removed, altered in type or otherwise unavailable at any time. 
  • All children must understand the importance of remaining seated at all times. 
  • Some rides may allow small children to be accompanied and supervised.  
  • The guardian must make sure that children understand and follow any instructions given by the ride operator.  
  • Guest must remain seated until the ride has come to a complete stop.  
  • Please note: the Wristband office closes one hour before rides close; once a wristband or ride tickets have been purchased, no refunds will be considered.  
  • Rides are subject to height restrictions and careful consideration should be given to any such limitations prior to the purchase of a Wristband. Minimum height is 0.8m for all rides. 
  • Guest must remain seated with hands, arms, feet and legs inside the vehicle at all times. 
  • You should be in good health and free from high blood pressure, heart, back or neck problems, motion sickness, or any condition tat could be aggravated by the adventure of certain Theme Park rides. Expectant mothers should not ride.  
  • Some rides have limited opening periods at certain times of the year.  
  • All guests will require a wristband or ride ticket(s), including those supervising smaller children. 
  • Wristbands must be fitted at the point of purchase.  
  • Removal of the wristband invalidates the rider.  
  • Wristbands are non-transferable and valid on the date of issue only. 
  • Proper clothing, including shoes and shirts, must be worn at all times.  
  • No loose articles are allowed on our rides. We do not allow mobile phones on our rides, loose articles must be left in the property boxes at your own risk. Exceptions can be made for guests who require ear defenders or similar items. You must inform the Wristband Office before heading to the rides, who will issue you with a sticker to denote the authorisation of the items on the ride. We cannot allow loose items on the ride unless you have been issued with this sticker.
  • If the ride requires 1:1 accompaniment of a child due to their height, each child would need to be accompanied by at least one person who meets the height requirements. On water rides, this person must be a person over the age of 18.
  • Our water ride (Zambezi Water Splash) has a maximum weight capacity; your group may be asked to separate or sit in certain places to balance carriages correctly.  
  • Long sleeves must be worn on the Slippery Snake Slide, no exceptions will be made.
  • Only adults may sit on the outside swings on Jungle Swings.

Frequently Asked Questions – Coronavirus

Guests aged 16+ are now required by law to ‘check-in’ to the NHS Test and Trace procedures on arrival. Guests booking online will now be asked to provide the name and telephone number of everyone aged 16+. If you didn’t provide this information upon booking, please ensure all guests aged 16+ in your party scan the QR Code on your e-ticket using the NHS COVID-19 app. Checking-in before entering the front gates will speed up the process on arrival. 

We must stress that any guest failing to comply with these new guidelines, may be refused entry into the Park.

Admission
£25.00 per adult
£20.00 per child (3-15yrs) 
£22.00 per concession (student or senior) 

Ride Wristbands are charged extra 
Adult Wristband – £15.00 (16-64yrs)
Child Wristband – £13.00 (up to 15 yrs)
Concessions Wristband – £14.00 (Student & Senior 65+)
Little Penguin Wristband – £8.00 (between 0.8m-1.0m in height)

We will admit a carer free of charge when a guest with disabilities purchases a full-price adult or child ticket. Please bring proof of blue badge, Access Card, PIP or DLA on the day of your visit. 

All guests must pre-book tickets online before arriving – Book Online 

We have implemented a number of new measures following advice from government and industry associations so that we can provide a safe and enjoyable visit for everyone.

Some of these measures include:

  • All visitors must pre-book tickets online so we can manage numbers safely 
  • Floor markings and signs to manage walkways and queues to respect social distancing guidelines 
  • Hand sanitiser and handwashing points around the Park 
  • Specialist cleaning of all our facilities and rides
Twilight Cave  will remain closed to the public until further notice.  Lemur Woods and Goat Walk will reopen on 1st August. 

From 24th July, guests will be required to wear a face covering in our Gift Shops, Main Reception, Experiences Kiosk and in our Dino Diner and Burger Co. restaurant, if picking up takeaway food. 

From Saturday 8th August, we ask that all guests also wear a face covering in all of our indoor exhibits including Reptile House, Creepy Crawlies, Aquarium and Lorikeet Landing, in line with new Government guidance.

Guests under 11 years, anyone suffering from conditions that make it difficult to breathe or those with disabilities where face coverings would cause any unease are not required to wear one in the shops or restaurants. 

Lemur Woods
For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times. 

Guests visiting from 4th July 2020 will now receive a Free Return Code via email, after they have visited. You can use this code to book Admission Tickets online. Ride Wristbands are charged extra in all cases.

Summer Free Return Codes will be valid for visits in term time only and are valid for bookings up until 6th November 2020.

Please read more info and date restrictions online: Click Here

All tickets must be booked in advance online. This includes guests with Annual Passes and Free Return Tickets.

We cannot guarantee entry for anyone who hasn’t booked online. This is essential so that we can safely manage the number of people visiting the Park each day.

Yes, all of our toilet facilities are open as normal.

You should have received a special link via email which will let you change your dates online. Please check your junk mail folders as well. 

We currently are not offering animal experiences and any pre-booked experiences will need to be rescheduled. If you have any questions, please contact the team on experiences@wmsp.co.uk

Yes, you can use your Tesco Clubcard Vouchers to part or fully pay. Normal T&Cs apply, and you must enter your voucher code at the time of booking. 

Yes you can. We are extending our Loyalty Offer until 6th November 2020. Please visit www.wmsp.co.uk/loyalty to book your discounted tickets.

Unfortunately, we are no longer participating in the Blue Peter Badge scheme.

Guests are not required to ‘check-in’ to the NHS Test and Trace procedures on arrival, but there will be posters on site should they wish to.

In line with government guidelines, from Friday 10th December, face coverings are mandatory in all indoor areas of the Safari Park, including gift shops, Reception areas, Santa’s Grotto and exhibits such as Lorikeet Landing, Reptile House and Aquarium, with the exception of guests under 12 and those who are medically exempt.

Face coverings will also be required when in Safari Park official vehicles, such as our Minibus Guided Tours and VIP experiences.

For the wellbeing of our animals, all guests must wear a face covering when visiting Lemur Woods and Twilight Cave. This is a specific request from our animal experts. If you are exempt from wearing a face covering, we ask that you please don’t visit these exhibits at this time. Only children under 3 are exempt, but they must be carried by a parent/guardian at all times.

Guests aged 12+ will be required to wear a face covering for the duration of the tour, unless they can prove they are exempt. Our Guided Tours are undertaken in our Safari Minibuses, so you may be seated next to other guests outside of your family group for the duration of the Safari Tour.