Please read before booking tickets!
Coronavirus Guest Information
Update: 8th April 2021
Following the Government’s latest announcement, we’re thrilled to let you know that we will be opening the Safari Park again from 12th April 2021.
Indoor animal exhibits including Lorikeet Landing, Reptile House and Aquarium will remain closed until further notice.
We are unfortunately unable to run our Daily Talks and Shows, or open the VR Ride or Dr. Umboto’s Catacombs until 17th May 2021.
We can’t wait to welcome everybody back safely!


Please remember to keep at least 1 metre apart from others at all times.



Enhanced Cleaning
There will be specialist cleaning of all our facilities and rides.


Please use our hand sanitiser and hand wash stations, which are situated throughout the walk-through areas of the Park.

You are able to feed certain animals. Please follow on-site signage to see which animals you can feed and wash your hands regularly.

Outdoor eating facilities will be available, as well as takeaway options from our two restaurants.

The Adventure Theme Park and its rides will be available to guests (charged extra). Some ride vehicles will include empty seats and we ask guests to queue responsibly and maintain at least 1-metre distance from other guests. There will be specialist cleaning on all rides.

Guests are required to wear a face covering in our Gift Shops, Main Reception, Experiences Kiosk, Lemur Woods and in our Dino Diner & Burger Co. restaurants, if picking up takeaway food.

We are limiting the number of people who can be in our shops at any given time. We also ask guests to touch only what they intend to buy.
Following the Government’s latest announcement, we’re thrilled to let you know that we will be opening the Safari Park again from 12th April 2021.
We can’t wait to welcome everybody back safely!
Indoor exhibits including Lorikeet Landing, Reptile House, Aquarium and Twilight Cave will remain closed to the public until further notice. We are also unable to run our Daily Talks and Shows or open the VR Ride or Dr. Umboto’s Catacombs until 17th May 2021.
Guests are required to wear a face covering in our Gift Shops, Main Reception, Experiences Kiosk, Lemur Woods and in our Dino Diner & Burger Co. restaurants, if picking up takeaway food.
Guests under 11 years, anyone suffering from conditions that make it difficult to breathe or those with disabilities where face coverings would cause any unease are not required to wear one in the shops or restaurants.
Lemur Woods
For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times.
Face coverings will need to be worn by all guests throughout the duration of the Safari Tour. Only under 3s are exempt from wearing a face covering.
Our Guided Tours are undertaken in our Safari Minibuses, you may be seated next to other guests outside of your family group for the duration of the Tour.
We are not currently running our Minibus Guided Tours due to Covid-19. We will be reviewing this over the coming weeks and hope to reinstate them soon.
Guests with bookings to our Lodges before 12th April will be contacted by our Reservations Team soon.
Free Return Codes that expired after 4th January 2021 will be extended by three months. You will receive an email about this shortly, please check your junk mail folders as well. Free Return Codes that expired on 6th November 2020 will not be extended.
Please note: as per the T+Cs, Free Return Codes are still not valid during school holiday dates (2nd – 18th April, 3rd May, 29th May – 6th Jun, 17th Jul – 31st Aug 2021.)
Yes, all Annual Pass holders will have their expiry date extended by the amount of time we are closed. This will happen automatically.
Yes, all e-Gift Vouchers will have their expiry date extended by the amount of time we are closed. This will happen automatically.
Guests will be able to change the date of their VIP Experience. Please contact a member of the team on experiences@wmsp.co.uk
If you have a booking with our Safari Venues (Spring Grove House, Treetops Pavilion or Cellarz), please email enquiries@safarivenues.co.uk to discuss.
The latest news and information can be found on our website and social media.