TERMS & CONDITIONS

Terms of Entry

It is a condition of entry that the West Midland Safari and Leisure Park Terms and Conditions of Entry have been understood, accepted and are adhered to – failure to do so may result in non-admission or ejection from the Park.

Entry prices are in accordance with those displayed at the point of entry and will be charged per person.

At all times please ensure that you obey the safety regulations and signage displayed throughout the Park.

West Midland Safari and Leisure Park excludes to the maximum permitted by law any liability for loss, injury or damage to person/property in or around the Safari Park.

West Midland Safari & Leisure Park accepts no responsibility for damage to persons or property by animals. Under no circumstance will West Midland Safari & Leisure Park accept responsibility for damage caused to any vehicle entering or exiting the electric gates.

Once you have paid to enter West Midland Safari and Leisure Park, refunds will not be considered.

West Midland Safari and Leisure Park reserves the right to amend and/or alter the conditions of issue associated with the entrance to the Park without any prior notification.

It must be understood that for operational, technical, weather-related or other reasons beyond our control, any attraction may have to be closed, removed, altered in type or otherwise be unavailable at any time, without prior notice.

If at any time a guest’s standard of behaviour falls below that expected by the Park, the individual may be asked to leave the Park and no refunds will be considered concerning any purchase that may have been made; whilst not an exhaustive list this would include admission charge and wristband/ride tickets.  West Midland Safari and Leisure Park will not under any circumstances tolerate threatening or abusive behaviour towards any member of staff or fellow guest.

Please note that all of the buildings and rides within the Park are designated as non-smoking; this is for the comfort and safety of all our guests.  Please ensure compliance at all times.

On certain days the Park may need to close early for an evening event.  Information to this effect will be displayed at the entrance.  Once you have paid to enter the Park on any such day, no refund will be considered.

Soft-top cars are not permitted through the Carnivore section of the reserve and must follow the bypass signage. All soft and hard-topped cars must have their roof up in all areas of the reserve. Three-wheelers and motorbikes are not permitted through the safari drive through. In addition to this ladders, trailers and any bikes attached to the vehicle must be removed before entering. Externally mounted items such as spare wheels/ wheel covers should also be removed to prevent damage.

No dogs are allowed within the site, other than at the boarding kennels located at the entry to the Park (please visit reception for a key).

West Midland Safari and Leisure Park’s decision on all matters relating to admission to the Safari Park and/or to these conditions shall be final and no further correspondence will be entered in to.

A further copy of the Terms and Conditions of Entry is available to read at the Main Reception.


Terms of Conditions of Website

The information contained in this website has been created solely for the purpose of providing information about West Midland Safari Park and the services it offers. West Midland Safari Park reserves the right to make alterations and corrections to the information contained on this website at any time without notice.

All standard West Midland Safari Park terms and conditions apply to this website and all other official West Midland Safari Park web pages and social media sites.

The copyright in the material contained in this website and any West Midland Safari Park trademarks and brands belong to West Midland Safari Park Ltd. Materials may be copied from this website subject to:

Only being used for those persons’ own personal use for non-commercial purposes.

Copies must retain any copyright or other intellectual property notices contained in the original material.

images, trademarks and brands displayed on this site are protected by copyright, trademark and other intellectual property laws and may not be reproduced or appropriated in any manner without the written permission of their respective owner/s.

The photographs reproduced on the website are intended to give a general impression of what you may expect from your visit. We will attempt to ensure that as many areas or attractions as possible are open for use by you during your visit. However, for operational, technical or other reasons any attraction may have to be closed, removed, altered in type or otherwise be unavailable at any time.


Privacy Policy

West Midland Safari Park is committed to protecting your privacy and security.

We do not use cookies specifically to gather and use personal information from our guests. The cookies we use are necessary for the functionality of our website, some of which are used for tracking how many times our web pages are visited or to assist with the interactivity on our site. For a full list of cookies used on our website at www.wmsp.co.uk please see our Cookie Policy.

It is possible for you to stop or restrict the cookies used by our website by changing your browser settings, however, please note this may affect the functionality of the site and will disable your ability to buy tickets or products through our website.

You are in control of what information we collect about you. We may ask for information about yourself when purchasing tickets or products through the website, or when registering for promotions, entering competitions, asking for callbacks or completing surveys or feedback. By submitting information you consent to the use of the information as set out in this policy.

If you have submitted your data you may from time to time receive marketing emails, texts or direct mail enabling you to keep up to date with offers and events run by West Midland Safari Park and its associated companies. If at any time you wish to be removed from a database please contact info@wmsp.co.uk. As soon after this as is reasonably practicable, we will remove your name from the relevant database.


Booking Tickets Online

Every effort is made to maintain your confidentiality when securing an online payment. This includes the confidentiality of your card details and other personal information.

The information contained on our website and booking system is believed to be correct. However, we are unable to accept responsibility for any errors or omissions and reserve the right to amend any part of it if such alterations are thought necessary. In particular, we reserve the right to change our prices without prior notice provided that such changes are notified to you before you book your visit.

Booking tickets online is an ideal way to save money on admission, ride wristbands or special events. Please note the following constraints for the purchase of online tickets. By purchasing online tickets you will be required to understand and agree to these terms and conditions.

A short time after your order has been processed, you will receive a link via email allowing you to download your ticket. This ticket must be brought with you on the day of your visit.  To ensure you receive your downloadable ticket in time, we strongly recommend ordering your tickets at least 24 hours before you plan to visit. We will not be responsible for tickets not arriving on time if they are ordered less than 24 hours in advance.

All tickets purchased online are valid for one occasion, are non-refundable and can not be used in conjunction with any other offer.

Open-dated tickets can be used on any open day during the season for which they are purchased. Date-specific admission tickets or event tickets are only valid for the date shown. Full details of validity will be shown on the ticket. If you do not use your ticket within the valid period, we are unable to offer any refund or compensation.

Concessionary prices are available to students (valid Student ID must be presented on the day of visit) and over 65s.
We will admit a carer free of charge when a guest with disabilities purchases a full price adult or child ticket. One of the following must be presented upon arrival in order to qualify for a free carer ticket. Documentation should be dated within the last 24 months, or display the awarded end date. Out of date documentation may be rejected:

  • Disability Living Allowance (DLA) 
  • Personal Independence Payment (PIP) 
  • Access Card 
  • Blue Badge (photo ID section) 

If more than one carer is required to accompany a guest with disabilities, a signed headed letter from a GP must be presented, detailing the required number of carers, alongside photo ID. 

For carers who work within a professional care home, we will also accept a signed headed letter from the manager of the care home, when accompanying paying residents/clients, alongside photo ID. 

The above documentation will also be requested at the Wristband Office if a carer is required to accompany guests with disabilities who have purchased an adult or child wristband for rides within the Adventure Theme Park. 

Failure to produce the appropriate documentation on arrival to the Park will result in guests needing to pay an admission fee at the gate. No exceptions will be considered. 

Visually impaired guests are admitted free of charge together with a seeing guide accompanying them. Evidence of disability may be requested. 

 


Retail Online Shop 

  • You can cancel your order and receive a refund if you notify us as set out below within 14 days of receiving the goods.
  • To cancel your order, you must email orders@wmsp.co.uk. You must include your order number and full name in the email. If you have already received the goods, you must return the goods at your own costs within 14 days of your email.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused with tags and in its original packaging. You also need to have proof of purchase.
  • We will notify you once we’ve received and inspected the returned items and let you know if the return has been accepted. If approved, you will be automatically refunded on your original payment method. Please note refunds will take 7-10 days to be processed.
  • Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item. We will aim to correct this as soon as possible.
  • If you have any questions, please contact orders@wmsp.co.uk

 

Delivery:

  • Orders will be sent within 5 days of receiving your order, this may be extended during busy periods.
  • You will receive an email when the items have been dispatched to the email address provided at the time of purchase.
  • Delivery will be 3-5 days from dispatch. We do not use order tracking on any orders.
  • Orders can only be dispatched to the United Kingdom, any orders outside of the United Kingdom will be cancelled.

Any comments or queries in relation to the use of your data are welcomed and should be emailed to info@wmsp.co.uk or addressed to:

Enquiries
West Midland Safari Park
Spring Grove
Bewdley
Worcestershire
DY12 1LF