Please read before booking tickets!

Coronavirus Guest Information

Update: 13th April 2021

Guests aged 16+ are now required by law to ‘check-in’ to the NHS Test and Trace procedures on arrival. Guests booking online will now be asked to provide the name and telephone number of everyone aged 16+. If you didn’t provide this information upon booking, please ensure all guests aged 16+ in your party scan the QR Code on your e-ticket using the NHS COVID-19 app. Checking-in before entering the front gates will speed up the process on arrival.  We must stress that any guest failing to comply with these new guidelines, may be refused entry into the Park.

From Monday 17th May, all indoor animal exhibits including Lorikeet Landing, Reptile House and Aquarium will reopen and guests will be required to wear face coverings inside. In addition, restaurants will be opening for indoor table service as well as the VR Ride and Dr. Umboto’s Catacombs, where face coverings will also be required. 

All guests must also wear a face covering when visiting Lemur Woods or the Twilight Cave. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times. If you are aged 3+ and exempt, we ask that you please don’t visit these areas at this time.

Daily Talks and Shows will also be running again, at limited capacities.

Please note: Free Return Codes cannot be used during school holiday periods or on Bank Holidays.

Update: 31st December 2020

We will still be open from Saturday 2nd for our Winter Weekends throughout January.

The Government’s review yesterday now means our indoor attractions will be closed. This affects Lorikeet Landing, Reptile World, Creepy Crawlies and our Aquarium.

Take away food will be available, as well as toilet facilities for our guests to use.

We continue to ask that you follow the latest Government guidelines for your local tier prior to pre-booking tickets.

For those guests with tickets who are now unable to visit, please email info@wmsp.co.uk

Booking is essential! All tickets must be booked in advance online. We cannot guarantee entry for anyone who hasn’t booked online. Everyone visiting, including Annual Pass holders, those with Free Return Tickets and children under three, still need to pre-book tickets to ensure that we can safely manage numbers.

Update: From Monday 14th September the ‘rule of six’ will come into force in England. Therefore we ask guests to ensure they are not visiting our Park in groups of more than six, unless in a household (and support bubble) of more than six people. We thank you for your cooperation.

For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times. 

The Twilight Cave will remain closed until further notice. 

Before Your Visit…

Booking-01
Pre-booked tickets only
All tickets must be booked in advance online.
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Social Distancing
Please remember to keep at least 1 metre apart from others at all times.
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Annual Pass Holders
Annual Pass holders must still book a date online and bring their Annual Pass card with them on the day on their visit.
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Feeling unwell?
If you are feeling unwell, with any of the symptoms of Covid-19, we ask that you please do not visit the Park.

During Your Visit…

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Enhanced Cleaning
There will be specialist cleaning of all our facilities and rides.

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Contactless Payments
Please be prepared to pay for items on-site with contactless methods.
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Hand Washing
Please use our hand sanitiser and hand wash stations, which are situated throughout the walk-through areas of the Park.
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Animal Feeding
You are able to feed certain animals. Please follow on-site signage to see which animals you can feed and wash your hands regularly. 
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Food & Drink
Outdoor eating facilities will be available, as well as takeaway options from our two restaurants. Restaurants will reopen on 17th May for indoor eating and takeaway.
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Theme Park Rides
Rides are open and charged extra. Some ride vehicles will include empty seats and we ask guests to queue responsibly and practise social distancing. There will be specialist cleaning on all rides.
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Face Coverings
Guests are required to wear a face covering in our indoor exhibits, Gift Shops, Main Reception, Experiences Kiosk, Lemur Woods and in our Dino Diner & Burger Co. restaurants.
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Gift Shops
We are limiting the number of people who can be in our shops at any given time. We also ask guests to touch only what they intend to buy.

Frequently Asked Questions – Coronavirus

Guests aged 16+ are now required by law to ‘check-in’ to the NHS Test and Trace procedures on arrival. Guests booking online will now be asked to provide the name and telephone number of everyone aged 16+. If you didn’t provide this information upon booking, please ensure all guests aged 16+ in your party scan the QR Code on your e-ticket using the NHS COVID-19 app. Checking-in before entering the front gates will speed up the process on arrival. 

We must stress that any guest failing to comply with these new guidelines, may be refused entry into the Park.

Admission
£25.00 per adult
£20.00 per child (3-15yrs) 
£22.00 per concession (student or senior) 

Ride Wristbands are charged extra 
Adult Wristband – £15.00 (16-64yrs)
Child Wristband – £13.00 (up to 15 yrs)
Concessions Wristband – £14.00 (Student & Senior 65+)
Little Penguin Wristband – £8.00 (between 0.8m-1.0m in height)

We will admit a carer free of charge when a guest with disabilities purchases a full-price adult or child ticket. Please bring proof of blue badge, Access Card, PIP or DLA on the day of your visit. 

All guests must pre-book tickets online before arriving – Book Online 

We have implemented a number of new measures following advice from government and industry associations so that we can provide a safe and enjoyable visit for everyone.

Some of these measures include:

  • All visitors must pre-book tickets online so we can manage numbers safely 
  • Floor markings and signs to manage walkways and queues to respect social distancing guidelines 
  • Hand sanitiser and handwashing points around the Park 
  • Specialist cleaning of all our facilities and rides
Twilight Cave  will remain closed to the public until further notice.  Lemur Woods and Goat Walk will reopen on 1st August. 

From 24th July, guests will be required to wear a face covering in our Gift Shops, Main Reception, Experiences Kiosk and in our Dino Diner and Burger Co. restaurant, if picking up takeaway food. 

From Saturday 8th August, we ask that all guests also wear a face covering in all of our indoor exhibits including Reptile House, Creepy Crawlies, Aquarium and Lorikeet Landing, in line with new Government guidance.

Guests under 11 years, anyone suffering from conditions that make it difficult to breathe or those with disabilities where face coverings would cause any unease are not required to wear one in the shops or restaurants. 

Lemur Woods
For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times. 

Guests visiting from 4th July 2020 will now receive a Free Return Code via email, after they have visited. You can use this code to book Admission Tickets online. Ride Wristbands are charged extra in all cases.

Summer Free Return Codes will be valid for visits in term time only and are valid for bookings up until 6th November 2020.

Please read more info and date restrictions online: Click Here

All tickets must be booked in advance online. This includes guests with Annual Passes and Free Return Tickets.

We cannot guarantee entry for anyone who hasn’t booked online. This is essential so that we can safely manage the number of people visiting the Park each day.

Yes, all of our toilet facilities are open as normal.

You should have received a special link via email which will let you change your dates online. Please check your junk mail folders as well. 

We currently are not offering animal experiences and any pre-booked experiences will need to be rescheduled. If you have any questions, please contact the team on experiences@wmsp.co.uk

Yes, you can use your Tesco Clubcard Vouchers to part or fully pay. Normal T&Cs apply, and you must enter your voucher code at the time of booking. 

Yes you can. We are extending our Loyalty Offer until 6th November 2020. Please visit www.wmsp.co.uk/loyalty to book your discounted tickets.

Unfortunately, we are no longer participating in the Blue Peter Badge scheme.

Guests aged 16+ are now required by law to ‘check-in’ to the NHS Test and Trace procedures on arrival. Guests booking online will now be asked to provide the name and telephone number of everyone aged 16+. If you didn’t provide this information upon booking, please ensure all guests aged 16+ in your party scan the QR Code on your e-ticket using the NHS COVID-19 app. Checking-in before entering the front gates will speed up the process on arrival. 

We must stress that any guest failing to comply with these new guidelines, may be refused entry into the Park.

Indoor exhibits including Lorikeet Landing, Reptile House, Aquarium and Twilight Cave will remain closed to the public until 17th May. We are also unable to run our Daily Talks and Shows or open the VR Ride or Dr. Umboto’s Catacombs until 17th May 2021.

Guests are required to wear a face covering in our indoor exhibits, Gift Shops, Main Reception, Experiences Kiosk, Lemur Woods and in our Dino Diner & Burger Co. restaurant. Guests riding on the VR Ride or Dr. Umboto’s Catacombs will also need to wear a face covering for the duration of the ride. 

Guests under 11 years, anyone suffering from conditions that make it difficult to breathe or those with disabilities where face coverings would cause any unease are not required to wear one in the shops or restaurants. 

Lemur Woods & Twilight Cave
For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods or the Twilight Cave. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times. If you are aged 3+ and exempt, we ask that you please don’t visit these areas at this time.

Face coverings will need to be worn by all guests throughout the duration of the Safari Tour. Only under 3s are exempt from wearing a face covering.
Our Guided Tours are undertaken in our Safari Minibuses, you may be seated next to other guests outside of your family group for the duration of the Tour. 

We are not currently running our Minibus Guided Tours due to Covid-19. We will be reviewing this over the coming weeks and hope to reinstate them soon.

Free Return Codes that expired after 4th January 2021 will be extended by three months. You will receive an email about this shortly, please check your junk mail folders as well. Free Return Codes that expired on 6th November 2020 will not be extended.

Please note: as per the T+Cs, Free Return Codes are still not valid during school holiday dates (2nd – 18th April, 3rd May, 29th May – 6th Jun, 17th Jul – 31st Aug 2021.)

Yes, all Annual Pass holders will have their expiry date extended by the amount of time we are closed. This will happen automatically. 

Yes, all e-Gift Vouchers will have their expiry date extended by the amount of time we are closed. This will happen automatically.  
 

Guests will be able to change the date of their VIP Experience. Please contact a member of the team on experiences@wmsp.co.uk 

If you have a booking with our Safari Venues (Spring Grove House, Treetops Pavilion or Cellarz), please email enquiries@safarivenues.co.uk  to discuss.

 

The latest news and information can be found on our website and social media.