COVID-19 Update

Please read before booking tickets!

Coronavirus Guest Information

Update: 2nd November 2020

Following the latest announcement from the UK Government in response to COVID-19, West Midland Safari Park will temporarily close from Wednesday 4th November at 4pm until Wednesday 2nd December.

The closure is part of the Government’s national lockdown measures to control the ongoing spread of Coronavirus. This includes the Park’s four-mile drive-through Safari, Leisure Park, and its Safari Venues.

In contrast, the Safari Academy will be open as normal and students will follow their own personal timetables as communicated by the Academy’s Education Team.

Booking is essential! All tickets must be booked in advance online. We cannot guarantee entry for anyone who hasn’t booked online. Everyone visiting, including Annual Pass holders, those with Free Return Tickets and children under three, still need to pre-book tickets to ensure that we can safely manage numbers.

Update: From Monday 14th September the ‘rule of six’ will come into force in England. Therefore we ask guests to ensure they are not visiting our Park in groups of more than six, unless in a household (and support bubble) of more than six people. We thank you for your cooperation.

For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times. 

The Twilight Cave will remain closed until further notice. 

Before Your Visit…

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Pre-booked tickets only
All tickets must be booked in advance online.
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Contactless Payments
Please be prepared to pay for items on-site with contactless methods.
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Annual Pass Holders
Annual Pass holders must still book a date online and bring their Annual Pass card with them on the day on their visit.
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Feeling unwell?
If you are feeling unwell, with any of the symptoms of Covid-19, we ask that you please do not visit the Park.

During Your Visit…

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Enhanced Cleaning
There will be specialist cleaning of all our facilities and rides.

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Social Distancing
Please keep at least 1 metre apart from others at all times.
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Hand Washing
Please use our hand sanitiser and hand wash stations, which are situated throughout the walk-through areas of the Park.
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Animal Feeding
You are able to feed certain animals. Please follow on-site signage to see which animals you can feed and wash your hands regularly. 
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Food & Drink
Outdoor eating facilities will be available, and our two restaurants will be open.  We have restricted the number of tables in use in our restaurants to keep our guests safe. 
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Theme Park Rides
The Adventure Theme Park and its rides will be available to guests (charged extra). Some ride vehicles will include empty seats and we ask guests to queue responsibly and maintain at least 1-metre distance from other guests. There will be specialist cleaning on all rides. 
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Face Coverings
Guests are required to wear a face covering in our Gift Shops, Main Reception, Experiences Kiosk, Lemur Woods and in our Dino Diner & Burger Co. restaurants, if picking up takeaway food.
Guests will also need to wear a face covering in our indoor exhibits including Reptile House, Creepy Crawlies, Aquarium and Lorikeet Landing.
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Gift Shops
We are limiting the number of people who can be in our shops at any given time. We also ask guests to touch only what they intend to buy.

Frequently Asked Questions – Coronavirus

From Saturday 4th July, guests with valid Paper Free Return Tickets, given to them from Jan-Mar 2020, will be able to use them to visit, but pre-booking is still essential. Please book tickets online and select ‘I have a Free Return Ticket’ at the end of checkout.

Please ensure you bring both your Free Return Ticket and e-ticket confirmation when visiting. Any guests who arrive without their Free Return Ticket will be charged for full price tickets at the gate.

Admission
£25.00 per adult
£20.00 per child (3-15yrs) 
£22.00 per concession (student or senior) 

Ride Wristbands are charged extra 
Adult Wristband – £15.00 (16-64yrs)
Child Wristband – £13.00 (up to 15 yrs)
Concessions Wristband – £14.00 (Student & Senior 65+)
Little Penguin Wristband – £8.00 (between 0.8m-1.0m in height)

We will admit a carer free of charge when a guest with disabilities purchases a full-price adult or child ticket. Please bring proof of blue badge, Access Card, PIP or DLA on the day of your visit. 

All guests must pre-book tickets online before arriving – Book Online 

We have implemented a number of new measures following advice from government and industry associations so that we can provide a safe and enjoyable visit for everyone.

Some of these measures include:

  • All visitors must pre-book tickets online so we can manage numbers safely 
  • Floor markings and signs to manage walkways and queues to respect social distancing guidelines 
  • Hand sanitiser and handwashing points around the Park 
  • Specialist cleaning of all our facilities and rides
Twilight Cave  will remain closed to the public until further notice.  Lemur Woods and Goat Walk will reopen on 1st August. 

From 24th July, guests will be required to wear a face covering in our Gift Shops, Main Reception, Experiences Kiosk and in our Dino Diner and Burger Co. restaurant, if picking up takeaway food. 

From Saturday 8th August, we ask that all guests also wear a face covering in all of our indoor exhibits including Reptile House, Creepy Crawlies, Aquarium and Lorikeet Landing, in line with new Government guidance.

Guests under 11 years, anyone suffering from conditions that make it difficult to breathe or those with disabilities where face coverings would cause any unease are not required to wear one in the shops or restaurants. 

Lemur Woods
For the wellbeing of our lemurs, all guests must wear a face covering when visiting Lemur Woods. This is a specific request from our animal experts. Children under 3 are exempt, but must be carried by a parent/guardian at all times. 

Guests visiting from 4th July 2020 will now receive a Free Return Code via email, after they have visited. You can use this code to book Admission Tickets online. Ride Wristbands are charged extra in all cases.

Summer Free Return Codes will be valid for visits in term time only and are valid for bookings up until 6th November 2020.

Please read more info and date restrictions online: Click Here

All tickets must be booked in advance online. This includes guests with Annual Passes and Free Return Tickets.

We cannot guarantee entry for anyone who hasn’t booked online. This is essential so that we can safely manage the number of people visiting the Park each day.

Yes, all of our toilet facilities are open as normal.

You should have received a special link via email which will let you change your dates online. Please check your junk mail folders as well. 

We currently are not offering animal experiences and any pre-booked experiences will need to be rescheduled. If you have any questions, please contact the team on experiences@wmsp.co.uk

Yes, you can use your Tesco Clubcard Vouchers to part or fully pay. Normal T&Cs apply, and you must enter your voucher code at the time of booking. 

Yes you can. We are extending our Loyalty Offer until 6th November 2020. Please visit www.wmsp.co.uk/loyalty to book your discounted tickets.

Unfortunately, we are no longer participating in the Blue Peter Badge scheme.

Following the latest announcement from the UK Government in response to COVID-19, West Midland Safari Park will temporarily close from Wednesday 4th November at 4pm until Wednesday 2nd December inclusive.

In-line with the Government announcement, we hope to be able to open the Park again on Saturday 5th December. Please keep checking our website and social media channels for all the up-to-date news.

We are pleased that we have been able to continue to run our Free Return offer throughout the summer.
As the validity of this offer 
ends two days after the national lockdown, we have taken the decision not to extend the expiry date for those tickets ending on the 6th November. We no longer will have the systems in place to accept paper Free Return Tickets when we reopen and any qualifying visitors will now receive our popular Free Return offer via email with a unique code.
To read more about Free R
eturns Visits, Click Here.

We will be emailing guests who have pre-booked e-tickets with an update. Please check both your inbox and junk mail folders if you are expecting one. Please bear with us as we have many guests to contact over the coming days. 

We hope that we can reopen the Park on Saturday 5th December. All guests with December bookings have been contacted via email.

So we can manage guest enquiries, we have currently frozen our online ticketing system. As soon as we have a confirmed reopening date, tickets will be live again and we’ll update our website and social channels to let people know. 

Ticket sales for all upcoming future dates have been halted. Please check our social media pages and website for updates on when our booking system will re-open.  

It’s with a heavy heart that we let you know our popular Santa Safari event will not take place this year, as a result of the ongoing Covid-19 pandemic. We have carefully explored all possible options to run our indoor grotto, but the safety of our guests and staff has to remain our top priority. All guests with bookings will be contacted via email to process refunds.

We would like to reassure you that all passes and e-Gift Vouchers will be extended by the amount of time we are closed. This will automatically be done once we have reopened the Park. You will not need to contact us for this to happen. 

We emailed all our guests with tickets booked for our Firework Festival. If you are yet to receive this, please check your junk mail folder. If you still need assistance, please contact our Guest Relations Team at support@wmspsupport.zendesk.com 

Our animals are precious and at the heart of everything we do. Our wildlife team will continue to ensure they receive the levels of care and attention they need.

Currently, we have no plans to open the Safari Drive-through during this period of closure. We will continue to keep guests updated.

Guests will be able to change the date of their VIP Experience. Please contact a member of the team on experiences@wmsp.co.uk 

Our Safari Venues (Spring Grove House, Treetops Pavilion and Cellarz) are also closed at this time. If you have a booking with us, please email enquiries@safarivenues.co.uk  

 

The latest news and information can be found on our website and social media.