ACCESSIBILITY

“Our aim is to provide a safe, entertaining and memorable day out for all our guests.”

Access For All 

We welcome all visitors and will try our best to provide as much help as we possibly can. 

We will admit a carer free of charge when a guest with disabilities purchases a full price adult or child ticket. One of the following must be presented upon arrival in order to qualify for a free carer ticket. Documentation should be dated within the last 24 months, or display the awarded end date. Out of date documentation may be rejected:

  • Disability Living Allowance (DLA) 
  • Personal Independence Payment (PIP) 
  • Access Card 
  • Blue Badge (photo ID section) 

 

If more than one carer is required to accompany a guest with disabilities, a signed headed letter from a GP must be presented, detailing the required number of carers, alongside photo ID. 

For carers who work within a professional care home, we will also accept a signed headed letter from the manager of the care home, when accompanying paying residents/clients, alongside photo ID. 

The above documentation will also be requested at the Wristband Office if a carer is required to accompany guests with disabilities who have purchased an adult or child wristband for rides within the Adventure Theme Park. 

Visually impaired guests are admitted free of charge together with a seeing guide accompanying them. Evidence of disability may be requested. 

Wheelchair Friendly 

The natural contours of the land mean that some areas have differing gradients. However, these have been minimised where possible. All our enclosures are accessible by tarmac or hard surface walkways with wheelchair access. 

Free Wheelchair Hire 

Available at our VIP Experiences Kiosk are a limited amount of manual wheelchairs. These can be hired for free, but they must be pre-booked via an email to experiences@wmsp.co.uk or by phone on 01299 402114. A driving licence or similar will be required as a returnable safety deposit. Our staff members are very willing to accommodate all our guests and are happy to deliver the wheelchairs to the car park area where possible. 

Parking for People with Disabilities 

We currently offer free on-site parking and 41 dedicated spaces for wheelchair users located adjacent to the entrance to the Lost City Plaza. This parking area is on a tarmac surface and on a slight decline towards the Lost City Plaza entrance. A valid Blue Badge must be displayed at all times, although special arrangements can be made for guests who do not have a Blue Badge and still need priority parking. Please advise a member of staff on arrival. 

Disabled Toilets 

Disabled access toilets are located in the main car park area, Dino Diner, Treetops Pavilion, Cellarz, the Discovery Trail and Adventure Theme Park area. All toilets have level access for wheelchairs, lever arm taps to low basins and hand rails. Toilets in Dino Diner, Treetops Pavilion and Adventure Theme Park area also have an emergency pull cord. Adult changing facilities are available in the main car park toilet block. This is a 12m2 Changing Places approved Adult Changing Room with an adjustable changing table, WC and fixed wash basin. Unfortunately there is no shower facility. The room is fitted with an XY track system and powered hoist with a Standard 2 point spreader bar – no harnesses are provided. This facility will require a RADAR key, keys are available from the Main Reception if required, with a driving license or similar left as a returnable deposit. The Disabled Toilets do not require a RADAR key. 

First Aid 

The First Aid post is located between the Discovery Trail and the Amusement Area. Kindly note: First Aid staff are unable to dispense pills, potions or sprays. A trained first aider is resident in every area of the Park, please ask a member of staff for assistance.

Assistance Dogs 

Guide and hearing dogs can accompany their owners through the pedestrianised areas, however, as the animals are free-roaming in Lemur Woods, Lorikeet Landing and the Twilight Cave, the assistance dog will not be permitted in these areas. Unfortunately, they are not allowed in the Safari Drive-through for safety reasons and would constitute a breach of Zoo Licensing Regulations. On some occasions, it may possible to leave assistance dogs at Reception for the duration of the tour of the Safari. If not, kennels are available a short distance from Reception. 

 

Queue Assistance 

When purchasing your wristbands to use the rides in the Adventure Theme Park, please don’t hesitate to mention you have a carer with you. Carers can access the rides for free on a one-to-one basis if proof of disability can be provided. Additionally, if a person struggles with queues, they are allowed to queue at the exit of the ride. Please mention this to the member of staff at the Wristband Office and they will provide you with a sticker. This sticker then needs to be presented to the Ride Operator at each of the rides you wish to use. 

All staff are trained in disability awareness, which is included in the Handbook of Employment and provided to all new starters at West Midland Safari Park during their induction programme. 

If you require further information on our accessibility, please check out our FAQ’s here, call us on 01299 402114 or email is at support@wmsp.co.uk

Further information regarding accessibility can be found by downloading our Accessibility Statement.