RETURN VOUCHER OR SAFARI GIFT FAQ

Terms of entry when using Return Voucher

Return Voucher entitles the vehicle and paying occupants to a return visit to West Midland Safari & Leisure Park.

Winter Return Vouchers are valid on any open day, except Bank Holidays, until the 5th February 2017. They are not valid for Firework Festivals and upgrade fees apply to see Santa.

For a full list of opening times, please see our Opening Times & Prices Page.

This ticket is not transferable so if you have changed your vehicle from the one recorded on the return voucher, you MUST bring proof of this vehicle with you i.e.: insurance document or V5. You will also need similar evidence for the new vehicle. Photo ID will also be required.

This is how it works

If you are arriving by car, when you arrive at the payment booth, our cashier will take a note of your car registration number, and the amount of paying occupants inside your car. Your Return Voucher will then be issued with this information written on it, and handed to you with your receipt and a free guide map. In order to use your voucher for free admission, simply complete your name and address details and keep it in a safe place until your next visit.

Your Return Voucher allows the car with the recorded registration, and number of paying occupants shown on the ticket, to free admission to West Midland Safari Park as per the dates specified above. Amusement rides will be charged extra.

Terms of Safari Gift

If you choose to use the Safari Gift side of your voucher, this entitles the bearer to a pre-selected Safari Gift from the Information Kiosk on the day of your visit. 

The pre-selected Safari Gift is only available for collection in person from the Information Kiosk on the day of your visit only. Limit of one gift per voucher; voucher must be presented to be given a gift. 

Thousands of Return Vouchers or Safari Gift tickets are issued and used every year without any problems whatsoever. We hope our simple question and answer section has been helpful to resolve any queries that you might have. If there is a question you have that we have not answered, please contact our information office and we will be only too pleased to assist.

Telephone: 01299 402114.

Frequently Asked Questions

I have been issued with a Return Voucher or Safari Gift, what does this entitle me to?

Your Return Voucher or Safari Gift entitles you to admission to West Midland Safari Park for the same number of paying occupants that came in your vehicle on the initial visit OR a Safari Gift, which you can pick up in the Lost City Plaza Shop on the day you visit. The Return Voucher allows you entry into our 4 mile long self-drive animal reserve, in addition to a variety of other attractions including entry into the Discovery Trail, where you’ll find the Sea lion Show, and both reptile encounters and friendly animal encounters. Within this offer, you can also explore the amusement area’s hippo lake and our African Village with Meerkat Mayhem and walk-through Lemur Woods. In all cases, wristbands or tickets to use the Adventure Theme Park rides are charged extra and are not included with your Return Voucher.

If I am bringing any promotional offer vouchers, am I still entitled to a Return Voucher or Safari Gift?

A Return Voucher is issued per car for the number of paying occupants that you bring with you on your first arrival. If you have a voucher which entitles one or more of your party to a return entry, these visitors will not be included in the total number of paying occupants recorded on the Return Voucher. You will only receive a Return Voucher for each person who has paid the admission price.

However, if you are bringing a discount voucher (such as an loyalty mailer voucher), which entitles you to money off the admission charge; you will receive a Return Voucher or Safari Gift. Visitors who have pre-paid for their visit to the Park, for example, through purchasing an eTicket online or a “Places to Stay” voucher from a hotel they are staying at, will also receive a Return Voucher or Safari Gift.

I have a Return Voucher that was issued in a previous season, can I use it to obtain free admission?

No. They can only be used until the end of the season when they were issued (Please see your ticket for details).

I've lost my Return Voucher, but have my receipt, can I use that to gain free entry?

No, we regret that admission will only be permitted with a valid and current Return Voucher which has been fully completed prior to arrival. We regret that the production of your payment receipt alone does not constitute free admission.

I have extra people coming with me next time, are they covered by my Return Voucher?

The Return Voucher will not cover any extra passengers. You will be asked to pay the standard admission charge to gain admission for each of those extra people. However, they will then receive a Return Voucher or Safari Gift for their next visit.

I have less people coming with me next time, can I have a refund or another ticket issued for those?

Unfortunately those places are forfeited.

My child was under 3 on the date of our first visit, when the Return Voucher was issued. He/she is now 3, do I have to pay for them as they were present last time?

Yes you will have to pay for this child, only the number of people who paid for entry, and were recorded on the Return Voucher will be admitted free of charge.

Can I arrive in a car with a different registration mark to the one shown on the ticket and still gain free admission?

Return Vouchers are not transferable. However, if you have changed your vehicle from the one recorded on the Return Voucher, you MUST bring proof of this vehicle with you i.e.: insurance document or V5. You will also need similar evidence for the new vehicle. Photo ID will also be required.

Can I pass my Return Voucher on to my friend?

Unfortunately Return Vouchers are not transferable. They are to be used by customers arriving in the vehicle used for the first visit, with the registration number that is recorded on the ticket.

What happens if I arrive in a hire car?

If you arrive in a hire car on your initial visit, please let the cashier know this when you arrive. If you use your own car on your initial visit, then arrive in a hire car on your return visit, we will allow free admission for the different vehicle, providing you bring some documentation (e.g. old MOT certificate, old insurance details) which proves that you previously owned the vehicle with the registration recorded on the Return Voucher.

I also purchased wristbands on my first visit; does the Return Voucher include free wristbands next time?

No, sorry. Return Vouchers do not include Adventure Theme Park rides.

It is unlikely that I will use the Return Voucher or Safari Gift, can I have a cash refund?

Sorry, no. No cash alternatives are offered.

What happens if you amend or withdraw the promotion?

West Midland Safari Park reserves the right to amend or alter the conditions of issue associated with the Return Voucher or Safari Gift, or to withdraw the promotion entirely, without any prior notification. 

Similarly, should West Midland Safari Park suspect that a Return Voucher or Safari Gift has been wrongly or falsely amended or altered in any way to gain free admission unlawfully, the ticket will not be accepted and free admission not be granted.